Originally published by CA State ACS office, Nov 4, 1996, as EMC Bulletin 052

Query: “Are there any training standards for communications units that serve government?”

What does it take to be an expert in something?

A management workshop, based on Harvard business school techniques, divided 110 people into eleven groups of ten people each. The groups were asked to list all of the attributes that came to mind. After a period of time they were told to stop writing lists and vote on their top eight. Then all eleven groups combined their results into the following top eight attributes: