6. As to not having time to supervise volunteers
In a way this is the most difficult concern for not using volunteers, for it isn't really the "reason". Oh maybe if your government hasn't had an emergency in the last 30 years, or if somewhere there is a government agency that is so rich with funds that it never has a need for further staff time or work, then maybe there is someone who truly doesn't "need" volunteers. Few Emergency Management Agencies have that luxury. They truly need further help in various situations. Only where a government has been lulled into a sleep mode by the lack of a disaster or a real emergency for a decade or so do we see anyone who has no "need" for the use of volunteers in emergency response, at least in their own thinking. It may be that it takes a real emergency to bring home to that agency or staffer that he/she really does "need" community volunteers. More than one EMA manager has been heard to say he/she learned that the hard way.
8. "I had a bad experience with one of them and swore never to get involved with volunteers again"
This can be difficult even to discuss, for often the person will not openly mention it. However, once they do state it as their reason for not using volunteers, it can be with a truly "closed mind" to the entire subject.
I worked with a person that captured in her mind an event so strongly that it was as if it had just happened, when, in fact, it was decades past. She was still experiencing the event as a part of her physical and mental makeup, and it affected her in ways she could not see. She had the option to understand her reaction, honor it, then let it go, and to move on, but had not done so. She had not yet discovered that life has a way of presenting challenges to see what we will do with them; further, that there is a principal in each challenge that contains a hidden gift that only we who have the experience can discover.
Cary Mangum, W6WWW - E-mail: firstname.lastname@example.org