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2000-01 EmComm Bulletins

TO: Emergency Communications Units - Information Bulletin
TO: Emergency Management Agencies via Internet and Radio
FROM: Auxiliary Communications Service (ACS) of the California Governor's Office of Emergency Services

Back

EMC258 - Use Volunteers? Y/N 1/6

10/9/2000

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These bulletins are for those in government who manage emergency response situations for local or state jurisdictions.

This series is based on an article in a Sonoma County Department of Emergency 
Services "Disaster Blaster", issue 12, spring 1999. The title was "Volunteers...Are You Making the Best Use of Them?" However, there is a related question: Why should I use volunteers?" Both will be discussed

Volunteers generally come in two categories:
  1. Spontaneous or convergent volunteers - those who come out of the woodwork (so to say) during any emergency.
  2. Volunteers who are in an on-going program, such as Certified (or Neighborhood) Emergency Response Teams, the Auxiliary Communications Service (ACS), Search and Rescue, and others.

When a disaster strikes, most jurisdictions will have convergent volunteers, whether or not we are are ready for them. Planning for the use of them makes that situation a lot easier. So, we can plan on how to handle them. It is also possible to consider setting up a reserve or an on-going volunteer program to handle specific tasks or special projects.

COMMON CONCERNS TO USING VOLUNTEERS:
  1. I don't want to work with, or coordinate, volunteers:
    • I don¹t understand them
    • My staff feels threatened by them
    • I don't know why they volunteer to help us
    • I don't comprehend what motivates them
    • I or (my staff) don't know how to manage them
  2. I don't have space (or equipment) for them
  3. I don't have time to prepare work for them
  4. I don't have time to train them
  5. I don't want to deal with liability issues
  6. I don't have time to supervise volunteers
  7. I don't need them
  8. I had a bad experience with one of them and swore never to get involved with volunteers again

Do these concerns really justify our turning down what MAY be a valuable asset if we can find a way to overcome our concerns? Although that may not appear possible, if we are willing to at least look at the possibility, that is a start. If it will help, there are others who have already walked this path and found it well worth the stroll.

Series continues next bulletin with a look at common concerns, beginning with "I don't want to work with volunteers".
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