One real possibility is that the agency administrator may need help in working with a group of people he/she is not accustomed to having around. Not that he/she isn't a professional in their own field, but that the person has little experience working with unpaid professionals with an abiding interest in emergency communications. Perhaps the key response here is one of inter-personal relationships, chiefly between the agency people and the Radio Officer. With the right personality and skill, the Radio Officer CAN establish the liaison and relationship.
1992-1994 RACES Bulletins